5/21/2023 0 Comments Yui tabview inactive hoverWhile you can update any navigation set after you create it, we recommend doing it beforehand to save time and work.Īnswers to the following questions can help determine what additional functionality beyond the defaults you want to use. If you have any questions or concerns about the Auto Upgrade Program, please contact Auto Upgrade Program management at order to configure your application with all the functionality your organization needs, it makes sense to identify those needs before creating your own navigation set. The Auto Upgrade Program does not override any other existing contractual agreements between your organization and Oracle. Deprecations are described in Answer ID 5974. Oracle customers are responsible for addressing deprecations within their site before the deprecated capability is removed and the site’s readiness to upgrade is lost. Support for service requests submitted during the upgrade cycle will be subject to the normal service level targets specified for your organization and service request severity. A notification is sent to confirm the start and completion of cutover.Ī few notes to consider when using the Auto Upgrade Program: Site downtime is typically five to fifteen minutes. Your site is upgraded to the new version of Oracle Service Cloud. If you have any outstanding projects that will conflict with the upgrade, you can reschedule the cutover date or time as desired at. Report questions or problems to Oracle Technical Support via. Your organization conducts acceptance testing on the upgrade site. The cutover date is automatically set two weeks in the future. Your site is now locked into this version and must upgrade to this version. Your upgrade site will be created and a notification sent which contains the cutover date and upgrade site URLs. Ī reminder notification will be sent after General Availability indicating that the Auto Upgrade cycle will be starting soon and a date for the start of the upgrade cycle will be provided. All notifications are sent to your organization contacts who have opted into AUP messaging via. The process is as follows:Īn email will be sent alerting you to General Availability of the new Oracle Service Cloud version. Prior to an upgrade, be sure to review all Oracle Service Cloud upgrade documentation including release notes, the Upgrade Guide, Workstation Specifications, and System Requirements. For more information, see Answer ID 6409 on our support site.Īfter your site is enrolled in the AUP, an upgrade will be initiated for the site each quarter. Starting with the May 2014 release, new sites are automatically enrolled in the Auto Upgrade Program. Any questions or problems during testing can be reported to customer support, which will be available to assist you during each upgrade cycle. You can change the upgrade cutover date if necessary. The upgrade site will be available for you to test before cutover. An upgrade site and cutover date will be automatically generated, with notifications to your organization sent through an incident generated on our support site. To see if your site qualifies, contact your Oracle technical migration manager or account manager for a review of your implementation.Īfter your site is enrolled in the Auto Upgrade Program, an upgrade will be initiated for the site each quarter. Sites that use customizations can qualify for the Auto Upgrade Program if the custom capability is built within the Connect APIs. Sites that use standard product functionality and configuration options qualify for the Auto Upgrade Program. The Auto Upgrade Program is for organizations that want the latest version of Oracle Service Cloud by upgrading to each new quarterly release.īy upgrading automatically, you get access to the latest features of Oracle Service Cloud while streamlining the upgrade process.
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